Which managed it support companies in Farnborough do AI assistants actually recommend?

We put the 12 questions a person in Farnborough asks before choosing a managed it support company — cost, specialism, who to use, how to check them — to Claude, 5 times each, 60 answers in all, and recorded every firm the answers named. 29 firms in Farnborough were checked against those answers. 6 of them were named at least once. The rest were not recommended in a single answer. Below are the 5 firms named most often; the others are told their result privately.

The top of the table

Firms are ranked by the number of answers that named them, then by how many different questions. The top 10 of the 29 firms checked are listed (the top ten, or the top third, whichever is smaller), plus any firm level with the last one in; a rank number that is skipped belongs to a firm that is not named here: it asked not to be, or the name the assistants used is a trade body, a national chain or a description rather than a local firm. The assistants do not give identical answers twice, so a difference of one or two mentions is noise; being named on questions a rival is absent from is not.

A further 24 firms were checked and are not listed here: 1 named in at least one answer but below the cut, 23 not named at all. Each has a private report, sent to the firm on request and to nobody else.

Is this your firm? If anything here is wrong, or you would rather your firm were not listed, email hello@aether-agency.co.uk or use the contact form. We acknowledge within two working days, correct a factual error as soon as it is confirmed, and take a firm off the public page on request; the measurement itself is not changed, because it records what the assistants said on the day.

The questions we asked

1. do we need managed IT support and help desk or is in-house cheaper for a small office
2. how much does managed IT support and help desk cost per month for a small business
3. what response time should a managed IT help desk guarantee in their contract
4. do I need cybersecurity and threat protection if we already have antivirus software
5. how much does cybersecurity and threat protection cost for a 30 person company
6. best cybersecurity and threat protection near Farnborough with proof of unauthorized changes blocked
7. we think our email was hacked, who do we call near Farnborough to fix it fast
8. do I need Microsoft 365 or just cloud storage for my small business files
9. best company near Farnborough for migrating to cloud services and Microsoft 365
10. how much does it cost to set up proper data backup and disaster recovery for a small business
11. do I need business broadband and network cabling support or can my current setup handle more staff
12. my laptop keeps crashing, is it worth getting it repaired or should I replace it

How this was measured

• Date: 29 October 2026, the day the answers were collected. This is one day, not a trend; the index is re-measured monthly and each month’s date is shown.
• Sample: 12 questions × 1 assistant × 5 runs = 60 answers. 29 firms checked.
• Assistants used: Claude (Anthropic’s Sonnet model, through its API, with web search). Answers from these programming interfaces can differ from what the consumer apps show.
• Counting: a firm is counted when its name appears in an answer. Names are picked out of the answer text automatically, then matched to the firm list.
• What is public: the 5 firms named most often, by name. Every other firm’s result is private to that firm. A firm can have itself taken off this page on request (see above).
• Limits: the assistants vary between runs, so small gaps are noise. Firms that were not named may still be recommended by an assistant or a question we did not ask. National chains are left off the list. This measures what the assistants said; it is not a judgement of the quality of any firm’s work.